Corporate Office Success Mantra

As a Team Leader, my success mantra to the team, always:

1. Resolve the problem

2. Report the problem

3. Skip the problem (at time on priorities)

Let me explain:

1. RESOLVE :

First, attempt to resolve the problem yourself. This makes employees think on their own, problems get solved quickly, they develop courage to take decisions, and drain on the company working is reduced. It is important to make employees feel empowered and responsible. It is also important to allow mistakes made in good faith with the intention to learn from them and not repeat the same mistakes.

2. REPORT :

Next, if you cannot resolve a problem, then it is your duty to report it to your senior. If non-cooperation or non-completion by someone else, then email and cc the seniors. A problem may become problematic if you fail to report it. An escalation ensures things move towards the solution

3. SKIP THE PROBLEM :

Resolve and Report are for meaningful problems. Then, there is always going to be a long tail of problems in any organization. Learn to skip those, as the ROTI (Return on Time Invested) is not worth its while. Solving these problems will not move mountains. Hence priority is very critical.

Initially in my career I was very enthusiastic to solve every problem, but this realization dawned upon me; knowing which problem to skip for later is equally important to remain focused on the game. Hope this helps my colleagues and team mates in the industry, across the globe.

Disclaimer : This is purely a knowledge sharing article, not offering or influencing any deal or transaction or investments.

CA Yogesh Birla

Director
Birla WP Management Co.
read my blogs : www.YogeshBirlaCA.Blogspot.com